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Compiled by Datamonitor Group, Black Book produces an annual ranking of outsourcing companies across all industries based on survey responses from outsourcing users and corporate executives worldwide.

CB Richard Ellis was the only commercial real estate services firm to achieve an overall customer satisfaction score of higher than 90%. CB Richard Ellis was also the highest ranked commercial real estate services firm globally in the commercial, industrial, government/education and health care/life sciences sectors.

"The survey results, released at the end of Q1 2010, demonstrate that CB Richard Ellis is delivering comprehensive, integrated outsourcing solutions that exceed client expectations around the world,” said Scott Wilson, founder and co-author of the Black Book of Outsourcing.

"We regard customer satisfaction as the ultimate litmus test of success, and our people are highly focused on continuously improving service levels,” said William Concannon, president of Global Corporate Services for CB Richard Ellis. “The Black Book ranking attests to the success of our efforts as well as our position as the premier outsourcing company in the commercial real estate services industry."


Matthew Pullen, Head of Global Corporate Services for Europe, Middle East and Africa (EMEA), CB Richard Ellis, commented: "We are particularly delighted to receive this independent vote of client confidence in our services at a time when corporate occupiers in the EMEA region and globally are recognising the real benefits and cost efficiencies of outsourcing, and are increasingly selecting CBRE as their trusted partner."

Datamonitor Group conducts an independent annual survey of outsourcing users and corporate executives to gain a buy-side decision-maker perspective on the industry.  Global outsourcing service providers and advisors are evaluated on 18 key performance indicators, including innovation, training, customer relationships, trust and accountability, brand image, human capital, and technology and process improvement.